How can we help?
Getting started
Posting tasks
- What tasks can I post?Customers
- Posting a taskCustomers
- Who can see my address?Customers
- Editing or cancelling a taskCustomers
Offers
- Comparing and accepting offersCustomers
Payments
- How payment worksCustomers
- Confirming the work is completeCustomers
Cancellations and refunds
Disputes
Messages and notifications
Account
Safety and reporting
Still need help?
Open a support request and we’ll reply in Support. You’ll get a notification when we do.
Contact supportSafety
In an emergency, call 000. For a safety concern about a user or booking, contact support with “Safety concern” and we’ll prioritise it, or use the Report link on the profile, task or message.
How reporting works