Cancelling a paid booking
Full refunds before the late-cancellation window; support decides after that.
Before payment, either side can walk away and no money changes hands.
If a tasker cancels a paid booking, the customer gets a full refund automatically and the task reopens for offers.
Customers can cancel a paid booking for a full refund more than 24 hours before the scheduled date, as long as work hasn’t started. Within 24 hours, or once work has started, raise a dispute with the reason “cancellation” and Shando support will decide a fair outcome.
Refunds go back to the original card. Most banks show them within 5 to 10 business days.