Raising a problem or dispute
Raise it from the booking with evidence; payment is held while support reviews.
Open the booking and choose “Report a problem”. Pick a reason, describe what happened, say what outcome you want, and add photos or documents.
While a dispute is open, payment to the tasker is on hold. Both sides can add notes and evidence. Shando support reviews everything and decides: release the payment, a partial refund, or a full refund. Both sides are notified of the outcome.
Try to resolve small issues in messages first; many are fixed quickly that way.